All prices, specifications and terms of sales are subject to change without notice. All orders are accepted subject to availability of merchandise. We have no liability for inability to ship any order due to stock shortages. Please check prior to placing your order.

Acknowledgments:
All orders are acknowledged by fax, email or mail. If your purchase order is incomplete, our customer service representative will contact you by phone or fax within 48 hours of receipt which may delay your order. The purchase order must include the customer's name, address, phone number and fax number, item number/name, quantity, unit price, item color, imprint color(s), ship method, ship to address, ship date as well as in-hand date and any other applicable information.
All orders must be confirmed by fax (our Fax Order Form is provided to complete this requirement). Orders will only be processed after receipt of our Fax Order Form with signature approval and payment agreement.
All orders are accepted subject to availability of merchandise.

Payment Types:
We accept Company Checks, MasterCard or Visa. ALL ORDERS MUST BE PAID IN FULL PRIOR TO PRODUCTION. NO EXCEPTION. Make check payable to EXPRESS IMPRINTS. $35.00 service charge for all returned checks.

Reorders:
Orders and artwork are held on file for 2 years. After 2 years, re-submitting order and artwork will be required. When placing a reorder, please include the original invoice number along with complete order information (product, quantity, imprint color, etc.) and a copy of the artwork for verification. Please note that any changes to your artwork (including, but not limited to: logo, date, phone number, address, etc.) does not qualify as an exact reorder, and must be submitted as a new order.

Changes to Orders:
Changes to the purchase order must be made in writing and must be approved by our factory prior to changes becoming effective. All changes must be submitted in writing at least 72 hours prior to the scheduled ship date. Customer is responsible for any and all costs prior to change approval if approved. If Customer does not receive confirmation of the change, it may not have been received or approved. Giving us a call to confirm is your best guarantee.

Change of Copy:
$25.00 per change plus the cost of new screen or set-ups. All changes MUST be submitted and confirmed in writing at least 72 hours before the scheduled ship date.

Order Cancellations:
If an order has been imprinted, a cancellation CAN NOT be accepted. No exception! If an order is not imprinted at time of cancellation, a $35.00 cancellation fee will be applied. All cancellations must be submitted in writing and authorized by our company. Customer is responsible for any incurred costs such as proofs, artwork, labor and materials, where applicable.

Claims / Returns:
All claims must be submitted in writing within 21 calendar days from the ship date. All returns/credits must have factory approval. Absolutely no returns/credits accepted without our authorization number. Return freight must be prepaid.

Goods returned in poor condition will not receive credit or refund. All merchandise must be returned in their original packaging with all instructions and all appropriate materials included. 20% restocking fee will be applied.
NOTE: Gift boxes where stickers have been applied to them will not be accepted as returned merchandise.

Less Than Minimum:
Specified in item description. $35.00 Less Than Minimum Charge applied.

Overruns/Underruns:
Due to the nature of our manufacturing process, we reserve the right to under or over ship any order by 5% of the amount specified on the order and you will be billed accordingly. To ship exact quantity specified on order, $15.00 service charge applied.

Unimprinted Items:
If your order does not require an imprint, it will be billed at the end quantity price. Minimum quantities apply. NO returns accepted.

Samples:
Upon request, we will send you up to $10.00 in sample product at NO CHARGE. All sample orders must be taken via fax, email or mail only. No verbal orders can be accepted. For samples over $10.00 in value, buyer pays for product(s) plus shipping costs.

Pre-Production Proof:
$35.00 per request plus cost of item and screen charge per color/location. 5 - 7 DAY SERVICE. FREE on orders of 5,000 or more. Request and proof approval MUST be in writing prior to production.
NOTE: Total responsibility for design, color(s), size, and imprint lies with the buyer when a proof is approved or if no proof is requested.

Shipping:
All orders are shipped via UPS Ground unless otherwise specified. All air shipments will be shipped by UPS unless otherwise specified. Any services other than UPS and Fedex will require your carrier's account number. Post Office shipments require $25.00 handling fee.
For International shipment, $30.00 handling fee applied for document preparation, where available.
NOTE: Goods lost, delayed or damaged after leaving our facilities are the responsibility of the carrier.

Split Shipments:
Add $10.00 per shipment. Drop ship list(s) must be submitted in writing at least 48 hours prior to the scheduled ship date.

Trademark Usage:
All material, artwork submitted by customers and accepted as being submitted in full compliance with all applicable laws regarding trademarks, copyright, patent, right of privacy, service mark or similar protection.
The customer, by submitting any artwork and material, represents that the use thereof by our factory of the items ordered will not violate any laws.
All artwork, designs, logos and trademarks imprinted on products on this website are solely for the purpose of showing printing capabilities. They are not intended to imply any endorsement of the products by the companies represented by the logos or trademarks, nor are such products available for general sale with such logos or trademarks, unless authorized by the respective owner of the logo or trademark.

Discontinued Products:
We reserve the right to discontinue any item, packaging or style without any prior notification.

Insurance:
Orders are not insured unless requested on the purchase order or in writing at least 48 hours prior to the scheduled ship date. The Customer is responsilble to notify factory for insurance coverage. In case of loss or damages, the Customer must file a claim directly with the carrier.